Frequently asked
Questions, answered.
Everything we get asked, organised by topic. Search to jump to the answer, or pick a category to browse. Still stuck? There's a real human at the bottom of this page.
General
What we are, who we work with, and how we're different.
How it works
The mechanics of how the service runs week to week.
Pricing & billing
How plans, fees, and the optional success fee all work.
Cancellation & refunds
How to stop, pause, or get your money back.
Applications & interviews
How the applying, interviewing, and tracking actually work.
Privacy & security
What we do with your data and how we keep it safe.
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Send us the question and we'll get back to you within one business day. Most replies come the same afternoon.